Information in this section provides help for consumers that feel they’ve been taken advantage of by businesses or by other organizations that rely on consumers. For additional information on consumer protection and your rights as a consumer in an emergency situation, please also reference the Emergency Help & Heating Assistance section.
BETTER BUSINESS BUREAU
Harrisburg Branch
717-364-3250
1337 N. Front St., Harrisburg
www.bbb.org
COMMUNITY JUSTICE PROJECT
Helps low-income consumers protect themselves from abusive practices by lenders, banks, debt collectors and others.
800-322-7572
717-236-9486
118 Locust St., Harrisburg
www.communityjusticeproject.org
CONSUMER ADVOCATE
Represents Pennsylvania consumers regarding matters of their utility service.
800-684-6560
717-783-5048
Office of Consumer Advocate
555 Walnut St., 5th Floor,
Forum Place, Harrisburg
www.oca.state.pa.us
FEDERAL TRADE COMMISSION
Protects consumers and competition by preventing anticompetitive, deceptive, and unfair business practices through law enforcement, advocacy, and education without unduly burdening legitimate business.
877-FTC-HELP (382-4357)
www.ftc.gov
FLOOD INSURANCE INFORMATION
Help Center
800-427-4661
www.floodsmart.gov
PENNSYLVANIA ATTORNEY GENERAL’S OFFICE
Bureau of Consumer Protection
717-787-9707
800-441-2555
Consumer Health Care Section
Helps Pennsylvanians secure the treatment they need, aims to protect the public from unfair health care business practices, and helps shape Pennsylvania’s policies in favor of the consumer.
717-705-6938
877-888-4877
PENNSYLVANIA DEPARTMENT OF BANKING AND SECURITIES
Regulates financial services and works to ensure consumers and businesses are well informed about the marketplace. Can file a complaint form online.
800-600-0007
www.dobs.pa.gov
PENNSYLVANIA INSURANCE DEPARTMENT
877-881-6388
www.insurance.pa.gov
PENNSYLVANIA PUBLIC UTILITY COMMISSION (PUC)
Balances the needs of consumers and utilities; ensures safe and reliable utility service at reasonable rates; protects the public interest; educates consumers to make independent and informed utility choices; furthers economic development; and fosters new technologies and competitive markets in an environmentally sound manner
Utility customer hotline
800-692-7380
400 North St., Keystone Building, Harrisburg
www.puc.state.pa.us
TELEMARKETERS
To register your phone number on the Do-Not-Call list at no cost:
www.donotcall.gov